This article is part of our FAQs & Troubleshooting series.
What’s the difference between a partner, an affiliate, and a publisher?
In strict terms, a publisher presents the ad to the end user, whereas an affiliate or partner may work with others to do so. In TUNE, we use the term “partner” to refer to anyone who sends new customers to your program, be they affiliates, publishers, or other types of business development relationships.
How do I add partners?
You can manually create partners in your system by navigating to Partners > Create Partner. Alternatively, partners can sign up through your public sign-up page (yournetworkID.hasoffers.com/signup).
How do I pay my partners?
TUNE generates invoices for your partners, but you need to integrate with different payment providers like PayPal, Payoneer, or PayQuicker to actually pay out your partners. You can get more information on this topic in our Partner Payments article.
Can my partners manage their partners?
No, your partners can only access the TUNE partner interface by default. Although it allows them to interact with your platform, they cannot manage their partners (sub-partners) through the publisher interface.
How can partners reset their passwords?
Partners can reset their passwords after logging in to your application by going to My Account > Account Details > Change Password.
Can I change the partner ID for an existing partner?
No, partner IDs are generated automatically and can’t be changed once created. TUNE doesn’t use custom partner IDs to reduce database loads and run more efficiently.
Why does a partner stay blocked when I try to approve them in the access panel?
This is often because they are not approved at the advertiser level to run that offer. To approve this partner, you must go to the offer’s advertiser page and approve them there. Once this is done, you can then approve them in the offer.
Why is my approved partner listed on the Pending Partners page?
If partner account managers are enabled, active (auto-approved) partner accounts will still appear under Pending Partners. This is because these active accounts don’t have an account manager assigned to them yet. If they are not listed here, you cannot easily assign account managers to these partner accounts.
Why isn’t my partner’s referral commission showing up?
Partner commissions are processed daily using the stats from the day before. As a result, they will not appear until the next day. To preview them, go to Reports > Partner Commissions. If you don’t have this report available, then you don’t have partner referrals set up.
Can an advertiser also sign up as a partner?
No. The same email address cannot be used for an advertiser or partner account. If a user wants an advertiser and partner account, they must create accounts using different email addresses.
If I delete a partner, will they be deleted permanently?
You can set a partner’s status to “Deleted” to close their account and revoke access to your platform. You can still see their past activity from the Manage Partners page.
Within 24 hours of setting a partner to blocked or deleted, all users for that partner are set to a deleted status. You can still find these users from the Partners > Manage Users page. If you set that partner’s status back to “Active,” you must also restore those partner users manually since you may wish to have different users active than were previously.