In addition to the FAQs below, you may also be able to find answers to your questions in our Billing Policies article.
This article is part of our FAQs & Troubleshooting series.
What payment methods do you accept?
All TUNE accounts require a valid credit card as the default payment method upon sign-up. After signing up, a wire transfer or ACH payment may be considered under certain circumstances.
Please note that some pre-paid credit cards are incompatible with our electronic verification system. We do not accept PayPal for payment. For our payment methods policy, see our Billing Policies article.
How do I view my billing information?
To view your billing information, go to Company > My Account. Then, in the TUNE Information panel, click View your billing information, invoices, and account details.
Only employee accounts with the Brand Management and Company Billing Access permissions can view and update billing information. If you don’t see this link, your account cannot view or modify the billing information.
How do I update my billing information?
From the billing information page, click View your billing information, invoices, and account details.
Then, select either an existing contact to update or “Add New Billing Contact”. The Billing Contacts form will display a few moments later.
How do I view existing or add new credit card payment methods?
Your existing credit cards are listed at the bottom of the billing information page:
To add a payment method, click Add Payment Method. Fill out the form that appears, then click on Submit Billing Information to complete the process.
How do I enable or disable Company Billing Access for an employee?
First, go to Company > Manage Employees and select the employee whose access you want to change. Then, in the Details panel, click Edit.
Set the desired option for Company Billing Access, and click Save to update the employee’s settings.
Note: Only administrators can change the Company Billing Access setting for employees.
How do I view past invoices?
From your billing information page, click on View Invoices:
The next page lists your past invoices. Click on an invoice number to display a particular invoice on your screen, or click the PDF link for a downloadable PDF version.
I believe my invoice needs to be corrected. Who do I contact?
For billing discrepancies, contact support@tune.com with your platform usage billed charges and any other details you think are helpful to resolve the discrepancy. You can view your platform usage by going to Company > My Account > TUNE Information > Platform Usage.
What happens if my account becomes delinquent?
Unpaid accounts may result in service disruption. Keep your billing contact information up to date to receive notices regarding declined credit cards or account suspensions. If you receive a monthly receipt from us, your contact information is current.
If we cannot reach you after the service disruption, your account may be referred to a third-party collection agency.
My account is suspended. How do I update my credit card information?
If your account has been deactivated, log in to billing.hasoffers.com as the admin to update your payment details.
How do I cancel my account?
If your account is on a custom contract, please contact your account manager.
If your account is not on a custom contract, you can cancel it anytime by going to your billing information page and clicking Cancel Your Account.
Follow the on-screen prompts to complete the cancellation process. For our cancellation policy, see our Billing Policies article.
Can I reactivate my account after canceling? Do you retain my data?
Within 89 days of account cancellation, you can reactivate your account by contacting your account manager or support@tune.com. Once 90 days pass, your data is archived and can no longer be retrieved.
To reactivate your account, log in to billing.hasoffers.com. Then, submit the account reactivation request using your credit card payment information below.
Important: Do not make a payment before reactivating your account. If you try to pay beforehand, you may be unable to reactivate your account online. If that happens, contact support@tune.com to have your account reactivated.