This article is part of our FAQs & Troubleshooting series.
Where do I log in?
Log in using your unique company URL (NETWORKID.hasoffers.com).
Why do I get an error when I try to change a user’s email address?
You may be using an invalid email address format or trying to use an existing email address. First, make sure you’re using the example@email.com format.
An email address in use by another user is also considered invalid. If you’re running into this issue, use a different email address for the new or updated account.
Why would I assign an advertiser to my offer?
By assigning an advertiser, you can aggregate offer stats in reports by advertiser ID or name. Plus, you can then use advertiser-related features like Advertiser Security Tokens and Advertiser Invoices.
You can hide the advertiser menus in your platform by going to Company > Customize Application > Advertiser Settings and setting the Advertiser System to “Disabled.” You might do this if you’re a brand that only uses TUNE to run a partner program.
How do I change my domains?
First, you need to add a CNAME record in your domain registrar. After propagating the DNS, go to Company > Customize Application > Settings > Domain to add your custom application domain. For supporting documentation, please read our article on Platform-wide Domain settings.
If you wish to use a custom tracking domain for secure links, please contact your account manager or sales representative to learn more.
If I cancel my TUNE account, can I reopen it later?
Yes! To reactivate your account, just reach out to our sales team at sales@tune.com. As long as you reactivate within 90 days, your partners, advertisers, offers, and stats will be available to use after your account is active.