All customers who signed up for the services online are governed by the online agreement and have the ability to cancel their account at any time. Instructions to do so are on our Billing FAQ article.
To prevent future billings on your account, you must complete your cancellation before the first of the upcoming month. You may also submit a cancellation request to firstname.lastname@example.org. Please note that since you may cancel your account at any time, we do not provide refunds. We bill in arrears for your usage and in advance for your monthly subscription fee.