Partners connected with companies using TUNE have access to a powerful tool called the partner interface. By logging into the company's site with your partner account, you can easily view offers and your performance. Visit "My Account" from the left-side navigation menu to view your user profile and company details. The “Account Details” screen contains the contact information for the user and the company, user permissions, and user activity log.
Change Password Reset Flow
To change your password, click Change Password.
The next page will request the new password details. Passwords must contain at least four and at most sixteen characters. Only numbers and letters are permitted.
Upon successful password change, you will be prompted for the new password when you log in to your TUNE account.
Forgot Password Reset Flow
You can use the Forgot Password link on the sign-in page if you forgot your password.
On the next page, enter the email address associated with the account and complete the CAPTCHA form (if applicable.)
TUNE will send a password reset link to the email on file.
Note: Password reset emails are valid for 2 hours. After 120 minutes have elapsed, the Forgot Password flow must be repeated.
After clicking the password reset link you will be prompted to enter your new password information. New passwords must be 4-16 characters long, with letters and numbers only.
Resetting a Partner's Password
If you have Partner Management privileges and want to reset a Partner's password, click Force password reset on the next login in the Partner User Details section.
A window displaying the status of the Force Reset request will appear. If successful, the user will be forced to reset their password after logging in with their current password.
A warning will appear if the user hasn't logged in for the first time. To resolve this issue, the user must either click the link in the original email received when the account was created or perform the Forgot Password Reset Flow to log in for the first time.
Account Lockouts
TUNE employs an Account Lockout Function for all user accounts. If an incorrect password is entered for the same user account more than three times in succession, the user will be locked out for a set period or until the password is reset.
Lockout Triggers
A user account will become locked under the following scenarios:
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*Lockouts are applied per user account. Only their account will be affected if a user has reached enough failed login attempts to trigger a lockout. Other accounts will still be able to log in and will not need to be reset.
Resetting Lockouts
There are three methods to clear an account when a lockout is triggered.
- Wait for the lockout period to expire.
- The user resets their password.
- An admin user for the account logs in and clears the lockout for a user via the Employee Details view.