The My Account page is where you can manage your personal admin account settings and access your company account information, including changing your current password. To access your account information page, go to Company > My Account.
Change Password Reset Flow
To change your password, click Change Password. The next page will perform a security check and request that you enter your current password and the new password details.
Upon successful password change, you will be prompted for the new password when you log in to your TUNE account.
Forgot Password Flow
You can use the Forgot Password link on the sign-in page if you forgot your password.
On the next page, you can enter the email address associated with your account and complete the CAPTCHA form if applicable.
TUNE will send a password reset link to the email on file.
Note: Password reset emails are valid for 2 hours. After 120 minutes have elapsed, the Forgot Password flow must be repeated.
Resetting an Employee's Password
If you have administrator privileges and want to reset an employee's password, you can do so by clicking Force password reset on the next login in the Employee Details section.
A window displaying the status of the Force Reset request will appear. If successful, the user will be forced to reset their password after logging in with their current password.
If the user hasn't logged in for the first time, a warning will appear. To resolve this issue, the user must either click the link in the original email received when the account was first created or perform the Forgot Password Reset Flow to log in for the first time.
Account Lockouts
TUNE employs an Account Lockout Function for all user accounts. If an incorrect password is entered for the same user account more than three times in succession, the user will be locked out for a set period or until the password is reset.
Lockout Triggers
A user account will become locked under the following scenarios:
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*Lockouts are applied per user account. Only their account will be affected if a user has reached enough failed login attempts to trigger a lockout. Other accounts will still be able to log in and will not need to be reset.
Resetting Lockouts
There are three methods to clear an account when a lockout is triggered.
- Wait for the lockout period to expire.
- The user resets their password.
- An admin user for the account logs in and clears the lockout for a user via the Employee Details view.