Your TUNE platform comes with a robust email notification system that notifies you or your partners when specific actions relevant to their system activity are taken on your platform. You and your partners can manage what email notifications are sent to your email address.
You, other admins, and partners can receive emails for different events in the application, such as when:
- An offer/partner cap is near being reached
- A partner reaches a fraud threshold
- Changes are made to an account
- Offers are near expiration
Enabling Email Notifications
By default, your platform does not send email notifications to admins or partners, except when Email Templates are used to notify partners/advertisers of the status of their application to your platform.
The application does not send email notifications if your system uses the default mail server provided. Email notification settings are not visible in your platform unless custom SMTP settings are applied to your TUNE account mail server. Read our Platform-wide Domain Settings article for how to set up your company's SMTP.
TUNE Email Notification IPs
For internal communications, you may want employees to prevent their email provider from filtering out emails from TUNE. To do so, have your employees whitelist the following TUNE IPs in their email provider:
- 107.23.2.46
- 107.23.2.50
- 107.21.28.235
- 107.21.36.214
Tip: Partner users can also whitelist these IPs to prevent partner interface email notifications from being filtered out.
Managing Email Notifications
Once you have enabled your SMTP settings and your email tests are successful, you can manage your email notification preferences by going to Company > My Account. On your account page, find the Settings panel and click Manage Your Email Notification Subscriptions. Here, you can manage the notifications you receive for your account.
All notification options appear for each admin regardless of their user permissions. You can set notifications to be sent when…
- A partner reaches your profile fraud threshold
- A partner reaches your activity fraud threshold
- A partner is blocked due to automated fraud monitoring (manual blocking won’t cause email to be sent)
- A partner changes account information like their company name, address, or phone number (duplicate emails are sent if the Account Change Notification setting is also enabled)
- A partner signs up and requires approval
- An offer reaches a set percentage of its daily or monthly offer cap
- An offer reaches its daily or monthly cap
- An offer reaches the number of days after which it expires
- An offer’s status has been changed from active to paused or deleted or from paused to active
- An automation threshold is reached for warning or blocking a partner or source from an offer
- A scheduled report generated by the admin is ready for download
-
A TUNE Network partner has requested to connect
-
A TUNE Network partner has accepted a connection request
-
A TUNE Network partner's request to connect has been pending for 72 hours
-
A TUNE Network partner has not had access to offers for 72 hours
Each of these settings only affects whether the notification is sent via email. In-app notifications for these events still appear on the Snapshot and Notifications pages.
Email Notifications for Partners
Partners also have the option to receive notifications to their email addresses based on events that are relevant to them. If you have enabled a custom SMTP for your platform, your partners will see an option to manage their notifications for emails.
Before partners can manage the emails they receive, employees with global permissions must enable Partner Email Notifications for the partner. To access this, go to Company > Customize Application > Settings > Partner. Set Partner Email Notifications to “Enabled” and click Save once finished.
In the partner interface, your partner can update their email settings anytime by going to My Account > Settings. Here, the partner sees checkboxes to set their email notification preferences.
All notification options are visible to partner users regardless of their user permissions, but no notifications are sent if the partner does not have permission for a selectable notification. Partners can choose to be sent notifications when…
- They reach an automation threshold for being warned or blocked on an offer
- They reach the daily or monthly partner cap notification threshold for an offer (based on the platform's Offer Cap Notification Threshold setting)
- They approach or reach their daily or monthly partner cap for an offer
- An offer approaches or reaches its daily or monthly cap
- An offer reaches its expiration threshold date based on the platform’s Offer Expiration Threshold setting (Important: Partners who select this option see notifications for all offers, not only those they’ve run traffic to)
- An offer that the partner has run traffic to within the last seven days changes in status
- A relevant custom partner payout or the payout for a payout & revenue group is changed
- They are approved for an offer
- One of their invoices has been marked as paid
Note: The system sweeps for changes every three hours, so a partner may not get a notice for up to three hours.