Two-factor authentication goes beyond the standard email/password combo to authenticate a user. When a user logs into your platform, they will enter their email and password as standard, and at that point, they will be prompted to enter an ‘authentication code.’ This is where the two-factor authentication comes in. To get this code, the user will go to their phone and open the Authenticator app, where a temporary code will be prompted to them. This code refreshes every 30 seconds, so there is very little risk of someone reusing it.
Setting Up Two-Factor Authentication
Before you finalize two-factor authentication for your account, you need to download a Two-Factor Authentication app on your phone. This app will generate the authorization code for you. Some examples include Google Authenticator, Authy, and Microsoft Authenticator.
Once you have installed the app, you can complete the two-factor authentication setup. Scan the QR code provided on the screen in your account and the app on your phone.
Once the Authenticator scans the QR code, it automatically generates an authentication code. You will then enter the six-digit code from the app into the Authenticator Code field in your account. Remember that this value changes every 30 seconds, so ensure you enter the current value displayed in the Authenticator app.
Enabling Two-Factor Authentication
By default, two-factor authentication is disabled for all users in your account. To enable two-factor authentication for your employees, go to Company > Customize Application > Application. Set the Two-Factor Authentication field to enable and save. This will enable this setting for all employees on your platform.
Enabling for Partners
To enable two-factor authentication for all partners in your platform, go to Company > Customize Application > Partners and set the Two-Factor Authentication setting to enabled. This will enable two-factor authentication for all partner accounts in your platform.
Enabling for Advertisers
Go to Company > Customize Application > Advertisers. Here, you can enable and save the ‘Two-Factor Authentication’ setting. This will require two-factor authentication to log in for all advertiser accounts.
Enabling at the User Level
When you enable two-factor authentication at the platform setting level for advertisers and partners, this setting will be turned on for all users inside each account. If you want to disable two-factor authentication for a specific user inside one of these accounts, you can do so by opening the partner/advertiser account and clicking on the user’s name. In that user’s profile, click “change”. Set to ‘Disabled’ will disable two-factor authentication for this user. Disabling two-factor authentication at the account level will disable all user accounts in that account. From now on, you will need your phone around when you access your account since the Google Authenticator app is the only source that provides you with that authentication code each time you log in.
Considerations
- Each unique login you make requires you to provide an authentication code
- If you lose or misplace your phone, contact our support team so we can assist you in accessing your account. If you are a partner or advertiser having login troubles, contact your administrator.